Your privacy is important to us. Please take your time to read through this Privacy and Cookie Policy to ensure you are aware of how we will use your Personal Information.
- Key points to note
The Dutch Foodie is a trade name of Wilhelmina Enterprises Limited, a company registered in England and Wales with company number 11219774 and with its registered office at 8 Brooklands, Carlton Road South Godstone, Surrey RH9 8LH (hereinafter “WEL”)
WEL operates the website www.Thedutchfoodie.com (hereinafter “the Website”) and offers a variety of online and offline services.
This Privacy and Cookies Policy will apply to any Personal Information WEL collects or otherwise receives about third parties (“you”), including when you use our Website, we provide services to you (e.g. when you book or engage in any of our offline or online services or attend one of our events) or otherwise.
When you use our Website or request services from us (such as booking an an online or offline event, course or program with us) or otherwise engage with us, we may collect Personal Information from you. This Privacy and Cookies Policy explains what Personal Information we collect and how we will only process this information (i) to provide our services to you (ii) to comply with our legal obligations, (iii) for the purposes of our legitimate business interests (namely to provide our services and to analyse the use of our Website and services to continually improve our business and your customer experience) and (iv) where we otherwise have your consent.
You can ask us to stop using some of your Personal Information at any time and have the right to ask us to delete some of the Personal Information that we hold about you. Just contact us at [email protected]. You can also use this email address if you have any questions about this Privacy and Cookies Policy.
In addition to this Privacy and Cookies Policy, please take the time to read our Online Services Terms and Conditions and our Website Terms and Conditions.
- Company Statement
We will only use information from which you can be identified (“Personal Information”), such as your name, contact details and financial information, which is provided to us, or otherwise obtained by us, as set out in this Policy. We will ensure that your Personal Information is handled in accordance with the “Data Protection Legislation”, meaning any law applicable from time to time relating to the processing of Personal Information and/or privacy, as in force at the date of this Agreement or as re-enacted, applied, amended, superseded, repealed or consolidated, including without limitation, the UK Data Protection Act 1998, the General Data Protection Regulation (EU) 2016/679, and the Privacy and Electronic Communications (EC Directive) Regulations 2003, in each case including any legally binding regulations, direction and orders issued from time to time under or in connection with any such law, and all other relevant legislation.
By visiting and/or contacting us in person, through the Website, by telephone, or by email or otherwise online or offline, you acknowledge that we may collect, use and transfer your Personal Information as set out in this Policy. WEL reserves the right to change this Policy from time to time and you should therefore check this page frequently to ensure that you are happy with any changes.
In this Policy, The Dutch Foodie”, “WEL”, “we”, “us” and “our”, refer to Wilhelmina Enterprises Limited, a company registered in England and Wales with company number 11219774 and with its registered office at 8 Brooklands, Carlton Road South Godstone, Surrey RH9 8LH.
For the purposes of the Data Protection Legislation, we are deemed to be the “data controller” in respect of any Personal Information that you provide to us in connection with the operation of our business or we otherwise obtain about you. Where you provide us with Personal Information to be shared with a third party (e.g. a venue where your event will take place), they may also be a data controller of that information and you should review their own privacy policy for details as to how they handle your Personal Information.
- Personal Information that we collect from you
When you engage with us (e.g. registering with us, sending us emails, contacting us via telephone or visiting or making an enquiry through the Website or at an offline or online event or otherwise), you may provide Personal Information about yourself including your name and contact details (e.g. your email address and telephone number) and where you apply for a role with us, you may provide us with further information such as your job title and CV.
If you consider making a booking for an offline or online event, enquiring about our services or requesting any other form of service from us, you may also provide us with your name, contact details (telephone, mail and e-mail addresses), date of birth, the names of the members of your party (where applicable), billing information, financial transaction and credit card information and various other necessary Personal Information (e.g. the proposed location of the event (which may reveal your or another’s business or home address) and, event preferences). Where you book an event or order any of our services for someone other than, or in addition to, yourself, you are responsible for notifying your guest(s) that you have provided their Personal Information to us and directing them to this Privacy Policy as to how we will process their Personal Information.
If you choose to leave a review or share a memory with us, about one of our events, recipes or services, you may choose to provide us with your contact information, where you are from, where, when and with whom you visited us or attended one of our events and any associated photos.
Where you apply for a job with us, we may collect from you and third parties (where relevant) additional Personal Information such as your CV, any references, and contact details. Unless you ask us to keep such information on file for future opportunities or we need to retain such information for compliance with our legal obligations, in the event that you are unsuccessful, we will only retain this Personal Information for as long as is reasonably necessary to process your application.
So whose Personal Information might we collect and why?
3.1 People who subscribe to our Website, newsletters and special offers
Subscription involves the provision of your email address. if you choose to subscribe to follow us by email, you will receive an email whenever a new post is published on the Website, newsletters, information and special offers. If you no longer wish to receive such emails, you can unsubscribe at any time.
3.3 People who request a quote and or details about any of our services
When you request a quote or further information about our services either through the form on the Website, in person, by telephone or by email, we take certain Personal Information such as your name and contact details. You may also provide us with other Personal Information so that we may provide a more detailed quote for your specific event and needs.
3.4 People who order any of our services and/or book an event with us
In order to deliver the ultimate WEL event, we also require certain other Personal Information, such as your credit card details, venue, the dietary requirements of you and your guests and We would be delighted to keep in touch, including to deliver future celebrations – therefore, unless you have opted out of such communications, we may also send you information about other WEL locations and events
3.5 People who attend a The Dutch Foodie event
If you attend a The Dutch Foodie event, you (or your host) may provide us with your Personal Information, such as your name and dietary requirements and/or preferences, so that we can accommodate your needs and make the event as special as possible.
3.6 People who apply for a job with us
Where you apply for a job with us, we may collect from you and third parties (where relevant) Personal Information such as your CV, any references, your right to work, your name and contact details and any other information that you supply to us as part of your application. Unless you ask us to keep such information on file for future opportunities or we need to retain such information for compliance with our legal obligations, if you are unsuccessful, we will only retain this Personal Information for as long as is reasonably necessary to process your application.
3.7 People who provide services to us and other business contacts
Where you or your employer (or any other entity you work for) provide services to us, you and/or they may provide us with some of your Personal Information in connection with the provision of the services, such as your name, business contact details and other ID information. We will only process such Personal Information in connection with the provision of the services (such as using your contact details to discuss the services) and in accordance with this Privacy and Cookies Policy. In addition, where necessary, we may also share your Personal Information with our clients or other third parties in order to provide our services (e.g. if you or your business provide a hire service, we may share your business contact details with our customers so that they can contact you about a delivery).
- Technical Personal Information that we collect from you
Where you make use of our Website, make an enquiry, make a booking, or otherwise engage with us, we may also collect Personal Information about you and certain limited information about your device and your visits to our Website, which may be considered “Technical Personal Information”. Technical Personal Information may include:
- Device data. We may collect information about the type of device or platform you use (such as a computer or mobile device) to access our Website and your choice of web browser.]
- Location data. Your use of our Website may generate geographical data, such as the location or time zone of a device, domain name or IP address, which we may collect.]
- Log data about your visit. Your use of our Website automatically generates information about your unique visit which we may collect. This can include uniform resource locators (URLs), data about your internet service provider, the number and timing of clicks to and from the content on our Website, the website that you visited prior to our Website, which events and restaurants you view, page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page. Typically, we will not be able to identify you from this information.
- Data about your interactions. Our Website may provide you with the opportunity to interact with content in certain ways, such as by sharing content on social media. These interactions create data which we may collect, for example, the contents of a post or comment, or whether a link or image was shared using a particular social media network. Where you receive emails from us, we may also collect information about email engagement rates and activities.
Some of the Technical Personal Information set out above will be collected by cookies that we use on our Website. For more information on the ways in which we make use of cookies, please see section [11] below.
- Personal Information that we receive from other sources
We may receive information from third parties who collect Personal Information from you and pass it on to us. For example: (i) when an individual makes a booking on your behalf or you attend one of our events which was booked by another individual, they may provide your Personal Information, such as your name and dietary requirements; (ii) our staff may give us emergency contact information as part of our emergency scenario planning and details of their dependents and of other people in relation to their employee benefits arrangements; (iii) your employer may provide your Personal Information to us in connection with a service they provide to us or in connection with services that we provide to our customers; and (iv) we may receive information from past employers and others concerning your employment history where you apply for a job with us. Where this is the case the third party is responsible for informing you that your information will be shared, but once we are holding it, we will only handle it in accordance with this policy.
- Children’s Personal Information
If you are a young person under the age of 18, you may only access or use our website under the supervision of your parent or guardian.
Parents take note! We will obtain some limited Personal Information relating to children (including any young person under the age of 18) when a child is a guest at one of our events or you organise an event for them (such as a birthday party or bar or bat mitzvah). In these instances, we may receive their name, age and gender, contact information, dietary and medical requirements and conditions from a parent or guardian, or an appropriate adult who is responsible for organising the event or booking (such as the hosting parent or guardian who is responsible for the child’s parent or guardian that we have been provided with this information and directing them to this Privacy Policy). If the event is part of a celebration in connection with their religion (or other philosophical belief), such as a bar or bat mitzvah, we may also collect this Sensitive Personal Information (for more information on Sensitive Personal Information, please see section 8 below). We will only use this information in order to ensure that each child’s experience with us is safe and comfortable and to make their day as special as possible. We will securely destroy any Personal Information relating to children (including any Sensitive Personal Information) when we no longer have a lawful need to keep it and we will never use a child’s Personal Information for marketing purposes.
- How we use your Personal Information
We will only use your Personal Information in order to (a) supply the products and/or services you (or another individual on your behalf) have requested and correspond with you in relation to their provision, (b) provide support to you in respect of these services, (c) improve our Website and services, (d) comply with our own legal obligations, (e) perform internal business processes, including providing support to our staff and (f) where relevant, process your application for employment.
- Marketing Communications and Newsletters
Where you have explicitly consented at the time we collected your Personal Information or where we otherwise have a right to do so, we may also use your Personal Information to send you information by email and post. ‘The Dutch Foodie emails’ will inform you of the launch of new services, special offers or events taking place and other WEL products and services that may be of interest to you.
- Market Research
From time to time, where you have opted-in to receive such communications, we may also use your information to contact you for market research purposes. We may contact you by email or phone.
- Sensitive Personal Information
If you wish, you may provide us with some special categories of Personal Information (“Sensitive Personal Information”) in order for us to provide you with a better standard of service. Sensitive Personal Information that we may receive in connection with our services includes Personal Information relating to your religion, philosophical beliefs, political opinions, mental or physical health or condition (including any associated dietary or medical requirements or conditions) and sexual orientation. For example, you may provide us with information about your medical requirements, you may organise an event in aid of or to raise money or awareness for a particular cause or you may celebrate a special occasion such as a religious festival with us.
The provision of this information is entirely voluntary and where you provide such information to us, by for instance during the booking process for an offline or online event, during our booking process, you consent to our processing of this type of Personal Information so that we can better provide the services you have requested. We shall endeavour to only process this information to the extent strictly necessary for the event or future reference for any follow up event youmay wish to book.
- Your rights
You may choose to restrict the collection or use of your Personal Information in the following ways:
If you have been receiving marketing or other communications from us but change your mind and decide you don’t want to hear from WEL, you can unsubscribe by clicking on the ‘unsubscribe’ link at the bottom of any emails you receive from us, or by emailing us at [email protected].
If you have previously agreed to WEL sharing your Personal Information with third parties for direct marketing purposes, you may change your mind at any time by using the unsubscribe option in the relevant communication, contacting us at [email protected] or contacting the third party directly.
You are legally entitled to know some details about the Personal Information we hold about you and how that information is processed. If you would like to request this, please contact us at [email protected] and we will provide you with the information to which you are entitled.
You have the right to request that we correct any Personal Information that we are holding about you that is incorrect or incomplete. You also have the right to ask us to erase or stop processing any Personal Information we have about you where there is no longer a legal ground for us to hold it and, in some circumstances, you have the right to request that we transfer any information we hold about you to a third party. If you wish to exercise any of these rights, please contact us as soon as possible at [email protected]. We will promptly correct any information found to be incorrect.
You may also have similar rights with our third party partners and you should consult their privacy policies and/or contact them for further information
- How long we retain your Personal Information
Unless otherwise instructed or agreed to by you, we will retain your Personal Information for only as long as we require for the purposes for which it was collected and/or any follow up events you may wish to book with us. Once the relevant purpose has been satisfied, we will securely delete or anonymise your Personal Information unless we are required to retain a copy of such information under applicable law.
- Third Parties
We may share your Personal Information with third parties where we have your explicit consent or it is necessary (i) for the performance of the services you have requested, (ii) for us to comply with our legal obligations or (iii) for our legitimate business interests.
Some of the services on our Website and at our offline and online events are delivered or served by third party companies, which may collect information about your use of the services for their own purposes and where this is the case, they are likely to be the data controller over such information. When you use our Website, these third parties may also place or recognise cookies to track your behaviour and we advise you to read their privacy policies as to how they will process your data.
We may use third party advertising companies to serve ads when you visit our Website. These companies may use your Personal Information, in order to enhance user experience, offer a greater variety of content and provide advertisements about goods and services of interest to you. This may include the use of cookies. For more information about cookies please see section 14 below.
In exceptional circumstances, if we are sold or merged with another company we may disclose your information to a potential buyer, including your Personal Information and other information concerning your relationship with us, so that they can continue to provide the services you have requested.
- Cookies
A cookie is a small file that a Website puts on your hard drive so that it can remember something about you at a later time. Cookies help us to analyse web traffic and identify which pages of our Website are being used. Our Website also uses cookies to respond to you as an individual so that it can tailor its operations to your needs by gathering and remembering information about your preferences.
A cookie in no way gives us access to your computer or any information about you, other than information about how you use the Website and the Personal Information you choose to share with us (including Personal Information you automatically share with us by way of your browser settings). We do not use cookies to store any of your financial information on your computer.
In particular, we use the following cookies:
- Strictly necessary cookies. These cookies are essential in order to enable you to move around the Website and use its features.
- Performance cookies. These cookies collect information about how visitors use our Website, for instance which pages visitors go to most often and if they get error messages from the web pages. These cookies don’t collect information that identifies a visitor; all information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our Website works.
- Functionality cookies. These cookies allow our Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of the Website that you can customise. The information these cookies collect is anonymised and they cannot track your browsing activities on other websites.
- Sharing cookies. These cookies allow you to interact with third party services such as LinkedIn. .
- Persistence cookies. These cookies enable a website to remember you on subsequent visits, speeding up or enhancing your experience of services or functions offered. It remains on the user’s computer/device for a pre-defined period of time. e.g. a day.
You may see a message on our Website before we store a cookie on your computer which describes the types of cookies we use and what information they might collect. We may also use banners and pop-ups from time to time to give you options around cookies use.
You can also manage cookie use via your browser settings (this will allow you to refuse the setting of all or some cookies) and your browser provider may ask you to confirm your settings. Note, however, that if you block all cookies (including essential cookies) via your browser settings you may not be able to access all or parts of our Website.
You can find more information about the specific cookies we use and the purposes for which we use them in the table attached to this Policy. You can also find more information about cookies generally here: www.allaboutcookies.org.
Please note that third party service providers may also use cookies to assess the ways in which you make use of their websites and we have no control over these.
- Links
Links from our site to external websites do not mean we endorse these websites. We advise you to read the privacy policy applicable to each third party site you visit and we will not accept any responsibility for or liability in respect of either the contents or your use of these third party sites.
- Security
Please note that the transmission of information via the internet is not completely secure and, although we will take steps to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted via the Website and any transmission is therefore at your own risk.
- Transfers of your Personal Information outside the EEA
The Personal Information you provide to us will be transferred to and stored on servers which may be hosted outside the UK.
In processing your Personal Information, it may be necessary for us to transfer your Personal Information outside the European Economic Area (“EEA”). It may also be accessed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the provision of support services.
We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Policy and the Data Protection Legislation when it is processed in, or otherwise accessed from, a location outside the EEA. This means that we will only transfer your Personal Information to third parties outside the EEA if that third party (a) is situated in a country that has been confirmed by the European Commission to provide adequate protection to Personal Information, (b) has agreed (by way of written contract incorporating the “model clauses” as approved by the European Commission or by some other form of data transfer mechanism approved by the European Commission) to provide all protections to your Personal Information as required by the Data Protection Legislation or (c) we have your explicit consent to do so (such as where you have requested a service to be performed outside the EEA). Where any transfer takes place under a written contract, you have the right to request a copy of that contract and may do so by contacting us at [email protected]. For the avoidance of doubt, in the event that the UK is no longer a part of the EEA, references in this paragraph to the EEA shall mean the EEA and the UK.
By submitting your Personal Information to us, you acknowledge this transfer, storing or processing of your Personal Information.
- Complaints
Should you have any queries or complaints in relation to how we use your Personal Information, please contact us at [email protected]. Should you wish to take any complaints or queries further, you have the right to contact the Information Commissioner’s Office regarding such issues.
- Changes to this Privacy and Cookies Policy
Any changes we may make to our Privacy and Cookies Policy in the future will be posted on our Website and, where appropriate, notified to you when you next access our Website or otherwise request services from us. It is your responsibility to ensure that you are aware of the latest version of this Privacy and Cookies Policy and by continuing to use our Website, request services from us or otherwise engage with us, you will be deemed to have accepted any revised terms.
- Contact us
If you have any questions, please feel free to call us between 9am – 6pm (GMT) Monday – Friday.
Our Cookies
| Cookie Name | Description/Purpose | Duration |
| Sharing cookies | ||
| These cookies allow you to interact with third party services, customize ads on their properties and help you track sales and other conversions from your ad. It adds a cookie to a person’s computer when the person clicks an ad. | 7-90 days | |
| These cookies allow you to interact with third party services, customize ads on their properties and help you track sales and other conversions from your ad. It adds a cookie to a person’s computer when the person clicks an ad. | 7-90 days | |
| These cookies allow you to interact with third party services, customize ads on their properties and help you track sales and other conversions from your ad. It adds a cookie to a person’s computer when the person clicks an ad. | 7-90 days | |
| These cookies allow you to interact with third party services, customize ads on their properties and help you track sales and other conversions from your ad. It adds a cookie to a person’s computer when the person clicks an ad. | 7-90 days | |
| YouTube | These cookies allow you to interact with third party services, customize ads on their properties and help you track sales and other conversions from your ad. It adds a cookie to a person’s computer when the person clicks an ad. | 7-90 days |
| ResDiary | To help you track number of bookings and other conversions | 7-90 days |
| Persistence cookies | ||
| Google Analytics | To determine new sessions/visits on the site. | 1 day |
| Google AdWords | To customize ads on Google properties and help you track sales and other conversions from your ad. It adds a cookie to a person’s computer when the person clicks an ad. | 7-90 days |